Refund Policy
1. Right of revocation
If you are a consumer, you have a legal right of revocation, so that you can revoke your contractual declaration according to the following instructions:
1. 1. Cancellation policy if the ordered goods are delivered or accepted in one delivery:
In order to exercise your right of revocation, you must inform us (WUNDR GmbH, Kardinal-Wendel-Str. 49, 66440 Blieskastel, Phone: +49 (0) 6842 70 82 908, E-Mail: hello@wundrstore.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.
To comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period. You must return or hand over the goods to us immediately and in any event not later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.
(Design note 1.b + 5.b II)
Note:
The goods should be returned in the original packaging with all accessories and packaging components if possible. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure sufficient protection against possible transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it only serves to facilitate the processing of the return.
1.2 Cancellation policy, for several ordered goods of a uniform order, which are delivered or received separately:
In order to exercise your right of revocation, you must inform us (WUNDR GmbH, Kardinal-Wendel-Str. 49, 66440 Blieskastel, Phone: +49 (0) 6842 70 82 908, E-Mail: hello@wundrstore.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the attached model revocation form for this purpose, but this is not mandatory.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
You must return or hand over the goods to us immediately and in any event not later than fourteen days from the date on which you notify us of the cancellation of this agreement. The time limit shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.
(Design note 1.c + 5.b II)
Note:
The goods should be returned in the original packaging with all accessories and packaging components if possible. If necessary, please use a protective outer packaging if the original packaging is no longer available to ensure sufficient protection against possible transport damage. Damage and contamination of the item to be returned should be avoided. We would like to point out that the right of withdrawal and its consequences are of course independent of the observance of this notice, it only serves to facilitate the processing of the return.
2. Sample withdrawal form
The sample withdrawal form can be found here .
3. notes on the non-existence of the right of revocation
An exception to the statutory right of revocation exists in the following cases:
- As per § 312 g Para. 2 S.1 No. 1 BGB for contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
In these cases, the consumer also has no statutory right of withdrawal in accordance with § 13 BGB.